David Puchmelter

Challenges Faced by American Workers Evaluating BPO Contact Centers in the Philippines

BPO, Contact Center / By David Puchmelter

This blog highlights the challenges American evaluators face when assessing BPO contact centers in the Philippines, including cultural differences, language barriers, travel logistics, safety risks, and legal compliance.

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AI Readiness Checklist: Preparing Your Contact Center for Effective AI Integration

AI Integration, Contact Center / By David Puchmelter

This checklist will guide your assessment of readiness for AI integration, ensuring that your contact center is well-equipped for the future.

AI Readiness Checklist: Preparing Your Contact Center for Effective AI Integration Read More »

CXLInk is a leading consultant in contact center solutions, dedicated to providing businesses with tailored strategies to enhance customer interactions and optimize operational efficiency.

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