Blog
Challenges Faced by American Workers Evaluating BPO Contact Centers in the Philippines
November 12, 2024
No Comments
This blog highlights the challenges American evaluators face when assessing BPO contact centers in the Philippines, including cultural differences, language barriers, travel logistics, safety risks, and legal compliance.
AI Readiness Checklist: Preparing Your Contact Center for Effective AI Integration
November 12, 2024
No Comments
This checklist will guide your assessment of readiness for AI integration, ensuring that your contact center is well-equipped for the future.